Frequently asked Questions
1. Is it legal to purchase cannabis from your website?
Yes, we operate in full compliance with state and local cannabis laws. You must be 21+ and located in a state where cannabis is legal for recreational or medicinal use to purchase from our website.
2. Do I need a medical card to buy cannabis?
It depends on your state’s regulations. For recreational cannabis, you only need to be 21+. For medical cannabis, a valid medical card is required. Check your local laws for details.
3. What types of products do you offer?
We offer a wide range of cannabis products, including flower, pre-rolls, edibles, concentrates, vapes, tinctures, and topicals.
4. How do I place an order?
Simply browse our online menu, add products to your cart, and proceed to checkout. You’ll need to provide a valid ID and payment details.
5. Do you offer delivery or pickup?
Yes, we offer both delivery and in-store pickup options. Availability depends on your location. Check our website for details.
6. What payment methods do you accept?
We accept cash, debit cards, and sometimes credit cards, depending on location. Some states also allow online payments.
7. How do I know the potency of your products?
All our products are lab-tested, and potency information (THC/CBD content) is clearly listed on the packaging and product descriptions.
8. Can I return cannabis products?
Due to legal and safety regulations, all cannabis sales are final. We do not accept returns or exchanges.
9. How do I store my cannabis products?
Store cannabis in a cool, dark place, away from direct sunlight and moisture. Keep products in their original, airtight packaging.
10. Are your products lab-tested?
Yes, all our products undergo rigorous third-party lab testing for potency, purity, and safety. Lab results are available upon request.
11. What if I have allergies or dietary restrictions?
Check product labels and descriptions for allergen information. We offer a variety of options, including gluten-free, vegan, and nut-free products.
12. Can I consume cannabis in public?
No, cannabis consumption is restricted to private properties. Public consumption is illegal in most states.
13. How long does delivery take?
Delivery times vary by location but typically range from 1-3 hours. You’ll receive tracking updates once your order is out for delivery.
14. Do you offer discounts or promotions?
Yes, we regularly offer discounts for first-time customers, veterans, seniors, and through loyalty programs. Check our website for current deals.
15. How can I contact customer support?
You can reach us via email at [sd@delta9vape.com.au],
What payment methods do you accept?
We accept the following methods of payment – CashApp, Chime, Zelle and Bitcoin.
When will I be charged?
Payment is charged immediately after security checks from your bank issuer and Captiva have been authorized.
How do I know my order has been placed successfully?
We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your enquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email.
I did not receive a confirmation email
Please contact us if you do not receive an acknowledgement email and we will make sure it is not a problem with our system. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses.
The item/size I ordered is out of stock. Why was it on the website?
All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay in despatch. Our system does not record individual size quantities, if you order several items in the same size you may experience a slight delay. If this is the case, we will let you know as soon as possible and will offer to substitute the item for another item of similar style/colour/ size or we will offer a refund.
How long will my order take to be processed?
We endeavour to process orders as quickly as possible as we know how exciting it is to get your order promptly, however please allow 24 – 72 working hours as a guide.